About Me

I'm a technical writer who specializes in making complex technology understandable for everyone. With a background in IT support and journalism, I excel at creating clear, user-focused documentation, from API guides to tutorials, that reduces customer frustration and empowers users.

My first job out of high school was as a media services technician at the New York City College of Technology while I was a student there. My experience in IT support involved successfully guiding non-technical users through troubleshooting, which is technically when my technical writing career started. I wrote clear step-by-step instructions that solved user problems. A decade later, my role as a technical writer is an elevated form of that same core skill: translating “technobabble” into plain English.

I view my role as that of a translator, a skill I've honed since childhood. As the child of an immigrant family, I was often the designated translator for English and legalese. It’s a skill I’ve carried with me and now apply professionally to bridge the gap between complex technology and the people who use it.

Skillset

Versatility

My multidisciplinary background has provided me with a unique and versatile skill set:

• As a journalist, I learned to quickly research and master new, complex topics like medical technology and relay that information using accessible language.
• As an English tutor, I helped students break down complex ideas and interpret them in their own unique way.
• In publishing, I guided writers to help them craft and disseminate their ideas effectively.

Interests (Life from 5 to 9)

• Reading (I like my novels in prose AND in graphic novel format.)
• Movies
• Music
• The New York Yankees (Supporting NY sports has not been easy—except for those NEW YORK KNICKS!) Shout-out to de lo mio personal, #BigBodegaKAT!
• Doodling
• Tinkering (I love exploring new tech and disassembling gadgets to see how they work.)